Privacy Policy

Privacy Policy

1. Introduction

Welcome to the pro8et Privacy Policy. This document governs the collection, use, storage, and disclosure of personal information submitted to or collected by pro8et (hereinafter "we," "us," "our," or "the Platform") through our website located at https://pro8et.cam and any related mobile applications or services.

pro8et operates as an online betting platform serving customers primarily in Indonesia. We recognize that privacy is a fundamental right, and we are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement between you and pro8et.

2. Data We Collect

To provide you with a seamless betting experience, verify your identity, process transactions, and comply with legal obligations, pro8et collects the following categories of personal information:

2.1 Information You Provide Directly:

• Registration Data: Full legal name, date of birth, gender, email address, phone number, residential address, nationality, and chosen username and password.
• Identity Verification Documents: Government-issued ID (Indonesian KTP), utility bills, bank statements, selfie photographs, or other documents required for KYC (Know Your Customer) compliance.
• Financial Information: Bank account numbers, e-wallet account details (OVO, DANA, GoPay, ShopeePay), payment card information (securely tokenized), and transaction history including deposits, withdrawals, and wagers placed.
• Communication Records: Any correspondence you send to us via email, live chat, WhatsApp, or other support channels, including the content of your messages and attachments.
• Survey and Feedback Data: Responses to surveys, questionnaires, promotional offers, or responsible gaming self-assessment quizzes.

2.2 Information Collected Automatically:

• Device and Browser Information: IP address, device type, operating system, browser type and version, screen resolution, time zone settings, and browser plug-in types.
• Usage Data: Pages visited, time spent on pages, clickstream data, referring/exit pages, date and time stamps, game play history, bet amounts, win/loss records, and session duration.
• Location Data: Approximate geographic location derived from your IP address to verify that you are accessing the Platform from within Indonesia (required by our licensing terms).
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance user experience, analyze site performance, and deliver targeted content (see Section 6 for details).

2.3 Information from Third Parties:

• Payment Processors: Transaction confirmation, payment status, and fraud detection signals from BCA, BRI, BNI, Mandiri, and e-wallet providers.
• Verification Services: Identity verification results and fraud screening reports from third-party KYC and AML (anti-money laundering) service providers.
• Marketing Partners: If you arrive at pro8et through an affiliate or marketing partner, we may receive referral data indicating which partner referred you.

3. How We Use Your Data

pro8et uses your personal information for the following legitimate business purposes:

• Account Management: Creating, maintaining, and securing your account; verifying your identity and age (21+ requirement); processing registration and KYC documents.
• Transaction Processing: Facilitating deposits, withdrawals, and bet settlements; processing payments through banks and e-wallets; maintaining accurate financial records.
• Service Delivery: Providing access to sports betting markets, casino games, togel lottery draws, and other gaming products; delivering customer support; managing bonuses and promotions.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, underage gambling, account takeovers, and other security threats; complying with KYC and AML regulations.
• Legal Compliance: Meeting regulatory obligations; responding to legal requests from government authorities; enforcing our Terms and Conditions; resolving disputes.
• Marketing and Communications: Sending promotional emails, SMS messages, and push notifications about bonuses, new games, tournaments, and special offers (you may opt out at any time via account settings).
• Analytics and Improvement: Analyzing user behavior to improve website performance, optimize game selection, enhance user interface design, and develop new features.
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling behavior; enforcing deposit limits and self-exclusion requests; providing access to responsible gaming tools.

4. Data Sharing and Disclosure

pro8et does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

• Payment Service Providers: Banks (BCA, BRI, BNI, Mandiri), e-wallet providers (OVO, DANA, GoPay, ShopeePay), and payment gateways that process your deposits and withdrawals.
• Game Providers: Software suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming who power our casino games and slots. These providers may receive gameplay data to operate their games but are prohibited from using your data for other purposes.
• Identity Verification Services: Third-party KYC and AML compliance providers who verify your identity documents and screen for fraud.
• Customer Support Tools: Live chat platforms, email service providers, and CRM systems that enable our support team to assist you effectively.
• Analytics Providers: Services that help us analyze website traffic, user behavior, and platform performance (all data is anonymized where possible).
• Legal Authorities: Government agencies, regulators, law enforcement, or courts when required by law, subpoena, or court order, or when necessary to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity (you will be notified of any such transfer).

5. Data Security Measures

pro8et employs comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, ensuring that sensitive information such as passwords and payment details cannot be intercepted.
• Secure Data Storage: Personal data is stored on secure servers located in data centers with 24/7 physical security, fire suppression systems, and redundant power supplies. Access to these servers is restricted to authorized personnel only.
• Access Controls: We implement role-based access controls, ensuring that employees and contractors can only access the minimum data necessary to perform their job functions.
• Regular Security Audits: Our systems undergo regular penetration testing, vulnerability assessments, and security audits conducted by independent third-party experts.
• Payment Tokenization: Credit card numbers and bank account details are tokenized and never stored in plain text on our servers. Payment processing is handled by PCI-DSS compliant payment gateways.
• Fraud Detection Systems: Advanced algorithms monitor transactions in real time to detect suspicious activity, duplicate accounts, and potential fraud.
• Employee Training: All pro8et staff undergo mandatory data protection and security awareness training to ensure they understand their responsibilities in safeguarding user data.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

6. Cookies and Tracking Technologies

6.1 What Are Cookies? Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences, authenticate your login, and analyze site usage.

6.2 How pro8et Uses Cookies:

• Essential Cookies: Required for basic site functionality such as logging in, maintaining your session, and processing transactions. These cannot be disabled.
• Performance Cookies: Collect anonymous data on how you use the site (pages visited, time spent, errors encountered) to help us improve performance.
• Functional Cookies: Remember your preferences such as language settings, time zone, and display options to personalize your experience.
• Advertising Cookies: Used to deliver targeted promotional content and measure the effectiveness of marketing campaigns. You may opt out of advertising cookies via your browser settings.

6.3 Managing Cookies: Most web browsers allow you to control cookies through settings. You can block or delete cookies, though this may affect site functionality. Visit your browser's help section for instructions on managing cookies.

7. Your Privacy Rights

Under international data protection principles, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of all personal data we hold about you. Contact [email protected] with your request, and we will provide the data within 30 days.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you may update it directly in your account settings or contact us for assistance.
• Right to Erasure: You may request deletion of your personal data, subject to legal obligations that require us to retain certain records (e.g., transaction history for tax and AML purposes). Account closure does not automatically delete all data.
• Right to Restrict Processing: You may request that we limit how we use your data while a dispute is being resolved.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format to transfer to another service provider.
• Right to Object: You may object to processing of your data for direct marketing purposes at any time by unsubscribing from promotional emails or adjusting your account communication preferences.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time (though this does not affect the lawfulness of processing prior to withdrawal).

To exercise any of these rights, contact us at [email protected] with "Privacy Request" in the subject line. We will respond within 30 days and may require identity verification before processing your request.

8. Data Retention

pro8et retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

• Account Data: Retained for the duration of your account's active status plus seven years after closure to comply with financial record-keeping and AML regulations.
• Transaction Records: Retained for ten years to comply with tax laws and dispute resolution requirements.
• KYC Documents: Retained for seven years after account closure as required by AML and identity verification regulations.
• Marketing Data: Deleted within two years of your last interaction with promotional emails or upon opt-out request.
• Technical Logs: Server logs and IP address data are retained for 90 days for security monitoring purposes, then deleted.

9. International Data Transfers

pro8et operates primarily in Indonesia, but some of our service providers (payment processors, game providers, cloud hosting services) may be located in other countries. When we transfer your personal data outside Indonesia, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by international data protection authorities.
• Ensuring the recipient country has adequate data protection laws.
• Obtaining your explicit consent for the transfer.

All international data transfers comply with applicable data protection regulations, and we require third-party recipients to maintain equivalent levels of data security.

10. Children's Privacy

pro8et strictly prohibits the use of our services by individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a user is underage, we will immediately suspend the account, refuse any further transactions, and delete all associated personal data.

If you are a parent or guardian and believe your child has provided personal information to pro8et, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

pro8et reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you via email (to the address registered on your account) and display a prominent notice on the Platform.

The updated Privacy Policy will take effect immediately upon posting. Your continued use of pro8et after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email (Plain Text): [email protected]
Subject Line: Privacy Policy Inquiry
Response Time: Within 48 hours for privacy-related inquiries

For urgent account security concerns, please use our 24/7 live chat support available on every page of the Platform.